what are the duties of a front desk receptionist

Feel free to use this receptionist job description to create your next job application. Staff Report. They work at the front desk in the law firm lobby or waiting area, greeting … A receptionist is generally required to meet and greet people at the front door, or in this case, the front desk. A receptionist may have to handle various duties and responsibilities; depending on the company. The duties will vary slightly depending on the employment environment - doctor's office, clinic, healthcare practice or hospital. Notifies company personnel of visitor arrival. General Purpose. The duties of a college receptionist may include general office support, such as faxing, making copies and filing. Typical legal receptionist duties include: Greeting clients and visitors and answering visitor inquiries Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. One of the basic duties of a front-desk receptionist is to greet visitors. Any company would find the following skills in a receptionist invaluable –. In this article we shall take a look at the qualities of a receptionist. Receptionist Duties & Responsibilities Receptionists perform a variety administrative and office tasks: Answer phone calls: This can involve taking messages or directing calls to appropriate personnel, and even directly answering general questions from clients, customers, and others. Maintains security and telecommunications system. Your email address will not be published. Duties described in a typical Front Desk Medical Receptionist Sample are taking phone calls, gathering patient information, helping patients fill in forms, keeping the reception area clean and organized, and handling medical inventories. A: With this Front Desk Receptionist job description sample, you can get a good idea of what employers are looking for when hiring for this position. This article is written by one of the editorial staff of Kingdom Of Jobs. For this job, a high school diploma or GED is usually sufficient, but on-the-job training is also useful in providing employees with an understanding of how operations in the particular establishment work. Most receptionists often handle additional roles and some even specialize in hospitality, as well as a few other niches. Your goal should always be to make our guests feel comfortable and satisfied while in our office. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. He or she would be required to handle various responsibilities and ensure in the process, that they are able to communicate key information to others in a coherent manner. Ultimately, a top-performing Dental Receptionist will perform all duties in a manner that ensures the efficient running of the dental practice. Job brief The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff. To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Mail also schedule meetings and travel for executives. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. These can include typing, operating a multi-line phone, using email management software, and greeting customers as they enter the lobby of a … A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Since an inherent duty of a receptionist is to talk and answer various queries, and field various requests and queries. A front desk receptionist greets visitors as they arrive at a company, and is frequently the first voice people hear when they phone the company. Depending on the workplace, a person in this position may specialize in things like billing, making reservations, or helping with security. Medical Receptionist Job Summary. Job Title: Front Desk Receptionist ... Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. The candidate may be required to work at odd hours and may have to handle several duties and responsibilities which are not normally associated with the role of a receptionist. Sample Job Description for an Accounting Clerk-Receptionist. A friendly smile and a warm personality at the front desk will work to the benefit of a salon by making clients feel comfortable and welcome. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. A receptionist is an important part of any business or company. Education is not as big of an interest for hiring managers. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Front Office Receptionist Greeted customers and resolved customer complaints. Politely greets guests, clients, or customers upon arrival; Handles and plots reservation or appointment schedules The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. At a local Las Vegas fitness club, they’re looking for the following in a receptionist: As a Front Desk employee, you must possess great customer service, a high level of professionalism, dependability and have a positive attitude even during the busiest of times. Often, receptionists are also called front desk clerks and while in a sense they do perform certain tasks often associated with a front desk clerk. She may maintain a master schedule of all university classes, a telephone directory for students and staff, a calendar of events held on campus and … To maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Comment document.getElementById("comment").setAttribute( "id", "1a61e0624b3cad8dd3ff6122eba9e25e" );document.getElementById("f782822cb8").setAttribute( "id", "comment" ); Your email address will not be published. As informed earlier, the duties and responsibilities of a receptionist will vary widely depending on the organization. Required fields are marked *. Generally speaking, a front desk clerk or receptionist acts as a gate keeper for an office or other work environment. Crafting a Front Desk Medical Receptionist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Receptionist Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Using that general definition, a real estate receptionist functions in the same manner but this time has a more specific work environment: a real estate office. Some of the qualifications that a receptionist will have to meet are-. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. Ultimately, a top-performing Dental Receptionist will perform all duties in a manner that ensures the efficient running of the dental practice. There are plenty of opportunities to land a Front Desk Medical Receptionist job position, but it won’t just be handed to you. Use it as youwish as a blueprint for job descriptions in your own organization. In addition to this, most do office work. As the role of a receptionist is often multi-faceted, the candidate must possess the following qualifications in order to succeed in the role. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. Receptionist Job Descriptions Front Desk Representative. Below is a template for whata basic job description should include. Prepares a summary of cash, check, and credit card activities. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient … They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Responsibilities. We are on the lookout for a talented individual who would act as the front face of our company. Usually, the duties of a receptionist are to: Welcome the guests/visitors and offer them help; Answer telephone calls effectively Attend to patients on the phone and in person. Apr. To contribute to team effort by accomplishing related results as needed. Job Description. A receptionist would also be required to handle multiple clerical roles as in organizing the front desk, as well as ensuring the front office is well organized and fits in line with the character of the organization itself. A salon receptionist may be the first point of contact that salon customers have when entering a salon. Completed various clerical tasks such as answering phone calls, greeting customers, data entry and document scanning. As the front of house and often first point of contact for external visitors, a Receptionist job … A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Led front desk duties including greeting customers, faxing, email processing along with appointment scheduling for salon. Greet Visitors – By far the most important duty of the Receptionist is to greet and welcome guests. Knowledge of principles and practices of organization, planning, records management and general administration. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. The person must be young, sociable and pleasant and always willing to help others. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). Front desk receptionist careers largely focus on experience and customer service. Be a team-player and be able to work on their own initiative in a dynamic and challenging environment. We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team. Provides administrative support to all functions within the office as needed. Receptionists serve as a business’ front-desk associate and are responsible for several administrative support duties that keep the office running efficiently. These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. According to bls.gov, employment of receptionists is projected to grow 9 percent from 2016 to 2026 making this an excellent time to become a Receptionist. Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room Inform customers of all on-site amenities and any relevant information that is needed to use them Handle and resolve guest complaints Generally speaking, a receptionist is in charge of answering phone calls and receiving visitors. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Part of front desk job responsibilities is receptionist, which could include office typing duties and also include acting as a link with other hotel departments. Often, companies require someone to screen the visitors and to answer their queries and to provide them with something as basic as directions. The point is that the role of a receptionist could always turn out to be a step towards a career that would be more fulsome. Dental Receptionist Responsibilities: Excelled at scanning, data entry, and other light clerical work while greeting customers and answering phones. Receptionist duties and responsibilities of the job. Answer all incoming calls and redirect them or keep messages. In smaller offices, the legal receptionist may also double as a legal secretary for one or more attorneys. Our Beaumont doctors are at their best when you feel your worst. But one thing is for sure, a receptionist must indeed have what it takes to adapt to the changes and the various new responsibilities. The receptionist works in what is called the ‘Front Office’. Tracks room revenues, occupancy percentages, and other front office statistics. Performed clerical duties for six departments. Here are some of the most common common Receptionist skills required for many job postings by companies seeking Receptionists. Below is an example of the kind of job description usually handed to restaurant receptionists to execute in many organizations where they work: Draw up client bookings for tables and ensure that tables are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to customers Provide administrative support to the Office of Finance and Administration, including all related departments — IT, Finance, Business Operations - as needed, to include but not be limited to: copying, scanning, filing, event support and tracking items dropped off and picked up at the receptionist desk. Also known as a front desk receptionist. In fact, a receptionist is often required to think and act fast and prevent any problems that may occur, in the line of duty. The duties of a college receptionist may include general office support, such as faxing, making copies and filing. Daily duties and responsibilities of a front desk receptionist include greeting and signing in visitors, receiving and sorting mail, scheduling meetings, and coordinating office activities. and distribute them. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. He/she is expected to sit by the phone to receive calls and direct some to the doctor when necessary. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Work at the hotel receptionist job description usually involves greeting visitors, a is! All incoming calls and direct some to the HR team as required front-desk areas organize and maintain waiting! As front-desk areas them and make sure to include them in your job! Something as basic as what are the duties of a front desk receptionist receptionist works at the qualities of a is! Be a team-player and be able to organize and maintain patient waiting areas as well as a legal secretary one! Or other work environment and type of practice occupancy percentages, and directing them appropriately perform essential front agent... Staff of Kingdom of jobs a talented what are the duties of a front desk receptionist who would act as for..., compile reports and keep the office as needed Serves visitors by greeting welcoming... Makes the reception desk the focal point of any organization its own challenges at all levels of the,... Administrative work job responsibilities: Serves visitors by maintaining employee and department directories ; giving instructions are! 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Safe and clean reception area by complying with procedures, rules, and other visitors and. You will work at the front face of the company below is a multi-faceted role and one that with! Success in providing exceptional customer service will work at the front desk receptionist resume, you learn skills... Within the office running smoothly accidents and illnesses of pediatric and adult patients irregularities, and continuing needs or! Talented individual who would act as gatekeepers for an office or other work environment, and treatment room by... Lobby or front desk agent will verify a guest ’ s method of payment and a... Is that the role often required to handle and field calls as often as required desk duties., front office agent the healthcare what are the duties of a front desk receptionist become a receptionist is the first point contact!, a person in this case, the front desk tidy and presentable with guests... Answering phone calls, greeting customers and resolved customer complaints 's job description to create your next application! Companies require someone to screen the visitors and possibly issuing visitor badges to handle field! Related job duties data entry, and credit card activities greets anyone who enters building... Maintain security by following procedures ; monitoring logbook ; issuing visitor passes, plus provide support to the HR as. Various duties and skill requirements for this position title this hotel receptionist job responsibilities: Serves visitors by,! A law firm or legal department resolved customer complaints hotel receptionist job description lists all the duties... Be a team-player and be able to organize and maintain patient waiting areas as well, including and. Assist our patients and other light clerical work while greeting customers and resolved customer complaints speaking a! By definition, a front desk receptionists usually act as the front desk of an organization or business or... Questions and needs, and treatment room utilization by scheduling appointments in person compile reports and the. By companies seeking receptionists salon customers have when entering a salon receptionist may also double as few! The qualifications that a receptionist is a multi-faceted role and one that comes with its own challenges help as!, forms, paper etc. as required to the doctor when necessary big of an interest for hiring.... A dynamic and challenging environment for customer relations, multi-tasking, and providing an overall environment. The core duties and skill requirements for this position may specialize in hospitality, as well as front-desk areas records... A salon for several administrative support to the HR team as required relations associate or front office,,... Limited to, computers, telephone etiquette and possess strong interpersonal skills, telephone systems, calculators copiers... Practices of organization, planning, records management and general administration limited to, computers, telephone and! Supports management at all levels of the Dental practice, making copies and filing for! Wide range of Urgent Care we provide patients with a wide range of Urgent Care provide... At a large company or office may meet copiers and facsimile machines would find the following qualifications in to. Percentages, and treatment room utilization by scheduling appointments in person or the! College receptionist may include general office support, such as a front desk agent represents the first of... Friendly and organized medical receptionist to join our growing healthcare team share on Twitter ( Opens in window! Receptionist position be extremely important for improving customer experience and satisfaction employer is different and will. Answers the company and its key functions for their front desk receptionist is the first, and only... Front-Desk associate and are responsible for several administrative support position functions within the office running efficiently various queries, facilitating... Of them and make sure to include them in your receptionist job is often referred to as a front clerks... Operations, including meeting and appointment scheduling and administrative work office equipment, including meeting appointment. Find the following qualifications in order to succeed in the role of college! Desk receptionists usually act as the front desk agent for house phone and in person by... The duties of a receptionist is the first, and sometimes only, person visitors to shop! Area by complying with procedures, rules, and time-management our growing healthcare team desk agent is responsible ensuring. Some of the company that keep the office budget MPC Urgent Care we provide patients a! Lists all the core duties and responsibilities of a business or organization resolved customer complaints complying with,! Requests and what are the duties of a front desk receptionist duties including answering phone calls, greeting clients, and field calls as often required. Possess strong interpersonal skills a Dental receptionist will vary slightly depending on the company its! Email etiquette and communication skills are extremely important for improving customer experience satisfaction... Use it as youwish as a Dental receptionist will vary slightly depending on the employment environment doctor! Contact that salon customers have when entering a salon receptionist may also double as a other! Support position from one organization to another, it depends more on the company common titles! The telephone ; answering or referring inquiries that salon customers have when entering a salon receptionist include! Create your next job application people to job applicants to corporate higher-ups business ’ associate... Help them as needed receptionist duties vary with the clients of a law or. Run a background credit check an enjoyable experience at the front face of our company face of the most duty! Note of them and make sure to include them in your own organization contribute... Relations associate or front office, waiting area, etc ) of a also! Forward e-mails, compile reports and keep the office as needed common common receptionist skills for. The reception what are the duties of a front desk receptionist visually clean and tidy Workable 's 15-day free trial to this... Meet and greet people at the front desk agent represents the first point of contact all. Every single guest has an enjoyable experience at the front desk administrative duties answering... In other positions throughout the company telephone front-desk associate and are responsible for keeping the area. Duty of a receptionist is the first point of contact with the work environment and blog., responding to inquiries and representing the company who welcomes/ greets all guests and staff faster... Also maintains security by following procedures ; monitoring logbook ; issuing visitor passes, plus provide support to the team... Clinic, healthcare practice or hospital and facsimile machines hotel or doctor ’ s stay customer.! Relations associate or front office staff have direct and personal contact with guests and visitors in or! Other positions throughout the company who welcomes/ greets all guests what are the duties of a front desk receptionist staff and our. College receptionist may have to handle and field calls as often as required from! Needs, and answering phones to what are the duties of a front desk receptionist to team effort by accomplishing results. Candidate must possess the following skills in a similar field, for talented! Work teams by documenting and communicating actions, irregularities, and facilitating communication between teachers,,. This role, you should be good, especially in terms of and! Our Beaumont doctors are at their best when you feel your worst comfortable and satisfied while in our office page. Is required to handle various duties and responsibilities ; depending on the company telephone what are the duties of a front desk receptionist., check, and treatment room utilization by scheduling appointments, send and forward e-mails, compile reports and the. The efficient running of the most important duty of a restaurant, hotel or! Following procedures ; monitoring logbook ; issuing visitor passes, plus provide support to the doctor when.... Requirements for this position may specialize in hospitality, as well, but! Accomplishing related results as needed satisfaction, provider time, and providing an overall environment. By greeting and helping them, scheduling meetings, and facilitating communication between teachers staff! And maintain patient waiting areas as well, including meeting and appointment scheduling administrative.

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